About

Listening for change.​

Helping build stronger, sustainable
stakeholder and customer relationships.

Who We Are

About Point Heard

Darrin and Sofi started Point Heard with a vision of helping businesses achieve strong, trust based relationships with their stakeholders and customers. The Point Heard way uses insights to inform tactics and strategy, building sustainable management practices to consistently meet stakeholder and customer expectations.

We Are Experts in

Generating deep qualitative insights from stakeholders and customers

Designing stakeholder and customer engagement strategy

Aligning product design and service delivery models to stakeholder and customer needs

Complaints management systems, handling techniques and resolution

Online training in customer engagement