Why Point Heard
Trusted Advisors.
Independent
Our independence gives your stakeholders and customers the freedom to openly share their experiences, needs and expectations, giving you the richest insights.
Listeners
We are inquisitive listeners, searching thoroughly to understand what your stakeholders and customers experience and need from you.
Trusted Advisors
We are invested in the mutual success of your business, your stakeholders and your customers. We use our expertise to provide insightful, actionable feedback that makes a difference.
Tactical
We know that aligning processes and practices to stakeholder and customer needs is critical. We align all feedback to how you can make immediate and sustainable impacts.
Strategic
You can expect us to also think big picture with you. Whether it’s defining the customer of the future or designing engagement and operational strategy, our insights will grow your business.